Returns And Exchanges Policy

Cooling‑Off Period (Section 44 of the Consumer Protection Act)

Customers who purchase goods through an electronic transaction are entitled to a cooling‑off period of 7 business days from the date of delivery.

During this period, customers may cancel their order provided that:

• the goods are unused, unworn, and in a resaleable condition
• all original packaging, labels, and tags remain intact
• the goods are not personalised, custom‑made, or made to the customer’s specifications, as excluded under Section 44(3)
• for hygiene‑sensitive items (see below), the manufacturer’s seal or hygiene packaging is unopened and intact

Return shipping or courier costs during the cooling‑off period are for the customer’s account, as permitted under Section 44(2c).

Hygiene‑Sensitive Items

For health and hygiene reasons, the following items may only be returned or exchanged if the manufacturer’s seal, hygiene strip, or original packaging is unopened and intact:

• swimwear and compression/base‑layer apparel worn directly against the skin, including swim shorts, bikini/brief bottoms, tights, and leggings
• underwear and socks
• drinkware and other mouth‑contact items, including water bottles, tumblers, mugs, and hip flasks
• single‑use party consumables, including balloons, paper plates, paper cups, napkins, and party bags

This list applies by product type, not by website category — some products (for example, certain tights) may appear under a general “Apparel” listing rather than a dedicated subcategory, and some categories (for example, “Braai + Home”) mix hygiene‑sensitive consumables with reusable items such as bottle openers.

Once the seal or hygienic packaging on a hygiene‑sensitive item has been opened, broken, or removed, or a single‑use consumable has been used, the goods are no longer considered to be in a resaleable condition and cannot be returned or exchanged under the Cooling‑Off Period or General Returns provisions below.

This exclusion does not limit a customer’s rights in respect of defective goods under Section 55 and Section 56 of the CPA — a hygiene‑sensitive item that is defective on arrival may still be returned for repair or replacement.

International Cooling‑Off

For international shipments, the cooling‑off right applies only before the parcel has been dispatched from South Africa.

Once a parcel has left South Africa, the order is regarded as fully executed and cannot be cancelled or returned due to logistical, customs, and regulatory constraints.

If a customer nevertheless requests a return after international dispatch, all associated costs will be for the customer’s account, including but not limited to:

• return courier or shipping fees
• customs duties and taxes
• clearance, handling, or storage charges

These costs are determined by third‑party service providers and authorities and are outside of our control.

General Returns (Section 20 of the CPA)

Customers may return goods within 14 days of delivery if the following conditions are met:

• goods are unused, unworn, and in their original condition
• all original labels and packaging are intact
• goods are not personalised or custom‑made
• hygiene‑sensitive items (as listed above) have their seal or hygiene packaging unopened and intact

Customers are responsible for the costs associated with returning goods, unless:

• the incorrect item was delivered, or
• the goods are defective, as contemplated in Section 55 and Section 56 of the CPA

In such cases, we will cover the reasonable costs of return and re‑delivery.

Exchanges

Exchanges for size or style are permitted within 14 days of delivery, subject to stock availability, successful inspection of the returned item, and — for hygiene‑sensitive items — the seal or hygiene packaging being unopened and intact.

Replacement items will only be dispatched once the returned goods have been received and approved, and any outstanding amounts have been settled.

Defective Goods (Sections 55 and 56 of the CPA)

Customers are entitled to receive goods that are of good quality, in good working order, and free from defects, as provided for in Section 55 of the CPA.

Where goods are found to be defective within 6 months of delivery, customers may exercise their rights under Section 56, which include repair, replacement, or refund, subject to assessment. This right applies to hygiene‑sensitive items as well as all other goods, and is not affected by whether the item’s seal or packaging has been opened.

International Returns

International orders cannot be returned once they have been dispatched from South Africa due to customs and logistical constraints.

If a customer chooses to return an international order after dispatch, all costs associated with the return are for the customer’s account. Customs duties, taxes, and clearance fees are non‑refundable.

How to Request a Return or Exchange

Include your order number, the item you wish to return, the reason for the return, and photographs if reporting a defect. For hygiene‑sensitive items, please also confirm whether the seal or packaging remains unopened.

Include your order number, the item you wish to return, the reason for the return, and photographs if reporting a defect.