General Shipping Information
We ship to both local (South African) and international destinations using a secure door‑to‑door courier service.
Once your order is placed and paid, it enters the processing stage. Processing typically takes 1–2 working days. Personalised items require additional time before dispatch.
Shipping charges are calculated automatically at checkout based on:
- item weight and dimensions
- destination
- delivery method selected
Tracking details are provided once your parcel has been dispatched.
Working days are Monday to Friday, excluding weekends and public holidays.
For assistance, contact support@sarugbyshop.co.za or WhatsApp 064 77 00 333.
Local Delivery Details
Local delivery times vary depending on the courier option selected:
- express courier: 1–3 working days
- e‑commerce courier: 2–5 working days
Deliveries to regional or outlying areas may take longer due to third‑party routing.
If you need your order urgently, contact us before placing your order so we can confirm timelines and assist with deadline‑specific arrangements.
Personalised items add up to 5 working days before dispatch.
Local deliveries are facilitated by ACT Logistics:
https://www.act-logistics.co.za/
International Shipping Guidelines
International delivery typically takes 5–7 working days, excluding personalisation time.
Some countries may not appear at checkout due to varying courier cost structures. If your country is not listed, contact support@sarugbyshop.co.za for assistance.
International deliveries are handled by DHL Express:
https://www.dhl.com/en/express.html
International shipping costs exclude:
- duties
- taxes
- quarantine charges
- storage fees
- customs clearance costs
- any additional charges imposed by the destination country
These fees must be paid by the recipient.
Additional Delivery Costs
International recipients are responsible for any additional charges applied by customs or local authorities. These may include duties, taxes, clearance fees, or other import‑related costs.
These charges vary by country and cannot be estimated by us.
Useful resources:
- DHL duties & taxes information:
https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html - Import duty calculator:
http://www.importcalculator.com/
Returns Policy
We accept returns and exchanges under the following conditions:
- the item is not personalised
- the item is unworn and in original condition
- all labels, swing tags, and packaging are intact
- the request is made within 14 days of receiving the order
Customers are responsible for the courier costs of returning goods and for re‑delivery of exchanged items.
Exchanges are subject to stock availability and inspection of the returned item. Replacement items are dispatched only once the original goods are received and any outstanding amounts have been settled.
We encourage customers to review size charts and product details carefully before placing an order.
If an incorrect item is delivered, we will cover all costs associated with returning and re‑delivering the correct item(s).
For assistance, contact support@sarugbyshop.co.za.