How do I place an order?
1. Register and create an online profile and then Login with your Username and Password.
2. Select the product/s you wish to purchase, and ensure that you have ordered the correct size (if applicable) and quantity.
3. Add the selected product/s to your shopping cart and proceed to checkout.
4. Complete your billing and delivery details, contact phone numbers, etc.
5. Select the payment method of your choice and proceed/place order.
7. Enter your details for payment and ensure all fields are filled completely.
8. If your payment is successful, we will receive confirmation of your order. Should you encounter any problems during the check-out process, kindly take a screenshot of the error and email us at firstname.lastname@example.org. We will assist wherever possible. Alternately, we will provide the option of a “manual order form” if required.
How do the sizes work?
Please see the Size Chart for general guidelines on sizing.
Username and password queries
If you have forgotten your username and/or password, please email us on email@example.com for assistance.
If you have a query about a particular product you do not see on our website, or if you would like more information about a product and to find out when stock will be available, please contact us on firstname.lastname@example.org
Can I have my jersey personalised with my name and number?
Yes, we offer personalisation of jerseys purchased on this online store only. If available, you will be able to select this option before adding the product to your cart. You can select a Number and Name, Number only, or Name only. The cost of personalising a jersey is the same regardless of option selected. Please note that jersey personalisation will add approximately 5-7 working days to the original time of receiving and dispatching the order. Please note printing is done in capslock not small letters. Personalised jerseys cannot be returned under any circumstance. If you require further information, please email us at email@example.com
How can I pay?
We accept the following online payment options:
1. Visa Credit and Debit Card
2. MasterCard Credit and Debit Card
What if I do not have a credit card or am unable to use any of the available payment options? Can I place an order manually?
If you do not have a credit card or can’t use any of the payment options available, please email us at firstname.lastname@example.org to request the manual order form.
Should you proceed with a manual order, complete and return the order form and email it to email@example.com. Once we receive your order form, we will check our stock and confirm availability of the items requested, and we will advise you of the final amount due including shipping if applicable. You may then proceed with payment and send us proof of payment via email (firstname.lastname@example.org). Once payment confirmation is received, we will dispatch your order. Please note that the manual ordering process does take slightly longer than ordering online and the online courier discount rates may not apply.
For international clients, manual payment options are: Credit card payment (manual transaction), International EFT (note: an additional charge will be levied for money to be cleared), PayPal (we will supply the necessary account details upon enquiry)
For domestic clients, manual payment options are: Credit card (manual transaction), EFT (Bank deposit procedure).
What if I have entered an incorrect delivery address by mistake?
To avoid delivery to the wrong address and/or delivery delays, it is imperative that you enter the correct destination address details. It is important to select the correct COUNTRY when completing the details. If, for example, a UK resident mistakenly adds South Africa as their delivery address, the automated system will add VAT (tax from which international customers are exempt) and delivery costs will be based on local rates instead of international rates. The customer will need to contact us, and/or reply to our email correspondence alerting them to the error. As a result, a manual order form including authorisation for payment of any additional amounts due, will need to be completed before the order is dispatched. We unfortunately cannot be held liable for unforeseen delays and delivery errors resulting from the provision of incorrect information by the customer.
Why do you need my contact phone number/s?
To ensure smooth and timeous delivery, the courier may need to contact you or the designated recipient of your parcel if they are uncertain of the correct delivery address or if there is no one at the address to receive the parcel at the time it is delivered. As such, a contact phone number is required to complete the order process.
Payment problem check list
If you are struggling to complete your order, below are a few suggestions:
1. Have you checked that you have entered your credit card details correctly?
2. Have you checked that you have the required authorisation from your bank? In certain instances, a bank may set security measures and/or limits on a customer’s card which may require prior authorisation from the bank before an online purchase can be made.
3. Have you tried more than once? Perhaps your bank was off-line when you tried to make your payment?
4. Have you checked the available payment options?
Should you encounter any problems during the check-out process, kindly take a screenshot of the error and email us at email@example.com.
Delivery and Shipping
We offer shipping to local (South African) and international destinations worldwide via a door-to-door courier service. Your parcel can be tracked during its entire journey. The smart receipt system on the payment gateway will automatically calculate your shipping charge, based on the weight of the items, the destination and the selected delivery method. The delivery charge will then automatically be added to your invoice. Delivery costs are variable as they are primarily dependent on the destination and weight of the items purchased. Please refer directly to the site and follow the checkout process to view delivery costs before finalising your order. If you require further information, please contact us on firstname.lastname@example.org
For local deliveries, the approximate delivery time is 1-4 working days depending on the service selected (excluding personalised items). We offer 2 various courier options- an express option (1-2 working days) and an e-Commerce rate (lead time 2-4 working days).Should you wish to personalise your item (i.e. name and number printing on the back of jerseys), this would add an estimated 5 working days to the delivery timeline.
For deliveries to international countries, the approximate delivery time is 5-7 working days (excluding personalised items). Certain countries are excluded from the online check-out list due to varying cost structures. Please email email@example.com should you have a query. In the case of international shipping, delivery excludes taxes and duties (if applicable), quarantine charges, storage and any unforeseen expenses incurred by customs or handling services at the destination.
Should a customer request delivery by Post Office service, this can be done by special arrangement via email to firstname.lastname@example.org. In such instances, delivery will take approximately 4-6 weeks. Kindly note that the customer will assume full responsibility for non-delivery and/or failure to collect from the nominated address.
Are there any additional costs associated with delivery (taxes, etc.)?
For domestic clients there are no additional costs. For items shipped from South Africa to international customers in other countries, duties and/or other charges may be charged/levied upon entering these countries, payment of which may be required before release and/or delivery of such item/s. Any applicable duties, surcharges, and/or costs are determined by the respective countries and can vary from country to country. We are unable to advise customers regarding the nature and extent of such costs. Any additional duties, clearance, taxes or other charges must be borne by the recipient and/or customer and we will not accept liability for any costs whatsoever.
How do I track my parcel?
Once you have successfully placed your order and payment has been processed, you will receive a confirmation email with relevant tracking details.
To track an International parcel, contact DHL and quote your tracking number.
Telephone: 0860 345 000
To track a Domestic parcel, contact ACT Logistics and quote your tracking number.
Telephone: 021 951 2009
What is the returns policy?
Items purchased may be returned if the size of the item purchased is incorrect and the item has not been personalised. Customers will however be responsible for payment of the additional shipping/courier costs (to return goods to us and to re-ship) and any additional costs for the item exchanged if applicable. Exchanges are to be requested within 7 days of receiving the order. Goods that have been worn and/or have had labels and/or swing tags removed cannot under any circumstances be returned. Exchanges are dependent on stock availability and new items can only be shipped once the original goods have been received by us, and any additional amounts due have been paid. Be sure to check the size chart and view the products carefully on the website before placing your order. Should an item be delivered which was not ordered by the customer, we will accept responsibility for all costs associated with the return and re-delivery of the correct item/s. For any further information please contact email@example.com
How do I go about purchasing tickets for rugby matches and/or Test matches?
We don’t sell tickets to rugby matches. The host provinces/ stadiums manage their own respective ticket sales and must therefore be contacted directly with regards to ticketing.
Below are the contact details for general and ticket-related enquiries:
- SA Rugby: +27 (0) 21 928 7000 | https://springboks.rugby/
- Cheetahs, Bloemfontein: +27 (0) 51 407 1700 | http://www.fscheetahs.co.za/
- Sharks, Durban: +27 (0) 31 308 8400 | http://sharksrugby.co.za/
- Western Province Rugby/ Stormers, Cape Town: +27 (0) 21 659 4600 | https://wprugby.com/
- Blue Bulls, Pretoria: +27 (0) 12 42 00700 | https://thebulls.co.za/
- Lions, Johannesburg: +27 (0) 11 402 2960 | https://www.lionsrugby.co.za/